Technical Support

Please call our technical support department if you are
experiencing any issues with your Rhino or Bighorn safe at: 1-800-701-9128 ext.135.

While you are waiting, here are some troubleshooting tips for your review.

1. My electronic lock beeps and flashes after every digit is pressed, but it will not lock/unlock my safe.
If your lock is accepting your combination (indicated by two beeps and flashes after the combination has been pressed) you may have a battery with too little current. Try connecting a new 9V Duracell™ or Energizer™ battery with a “use date” at least five years in the future. Then, try your combination again.
If your lock gives you three beeps and flashes after the combination has been pressed, an incorrect code has been entered.

2. I've changed my battery and the safe is still not locking/unlocking.
If you are attempting to unlock the safe, press the handle to the left while you enter your combination. Once you hear the two beeps wait for 2 seconds. Then turn the to the right to open. If you are attempting to lock the safe, turn the handle to the left until it stops,
then press and hold the handle to the left for 7 seconds before checking to see if it locked.

3. My electronic lock is randomly flashing and not allowing me to enter my combination.
You may be in lock-out mode. Do not touch anything on the keypad for a period of 10-15 minutes.
(if you attempt to enter your combination while in lock-out mode, the lock-out period will be extended. Changing the battery on your keypad while in lock-out mode will also extend the lock-out period.)
After you have waited 10-15 minutes and the light stops flashing, you may then enter your combination. If it is still flashing randomly, wait up to 2 hours before trying again.

4. I am getting no response from my electronic lock.
Replace your battery with a new 9V Duracell or Energizer battery with a "use date" of at least 5 years in the future. See image below with with "use date" printed on battery.

duracell energizer

5. My door seems loose when closed. Is there a way to tighten this?
Adjust the doorbolt strike pad or pads located on the left side of the door frame. You can bend these out using a screwdriver to put tension on your doorbolts and pull the door into the frame. Be sure not to pull the doorbolt strike pads out too far as they can damage your doorbolts and make the safe difficult to open.

6. Where is my serial number located?
Your serial number is located on the back or side of the safe on one of the upper corners. It usually starts with the model number, followed by a series of numbers; also lower inside door frame.

7. Is my safe pre-drilled for a dehumidifier?
Yes, it is. When looking at the back of the safe from the outside you will see a small hole drilled in the steel in one of the
bottom corners. You'll need to back-drill through the fire lining and upholstery and will be able to feed the wire for
your dehumidifier into the hole.

8. Should I bolt my safe down?
Definitely! If you had the ability to get your safe into your house, a burglar will be able to get it out. Bolting your safe down ensures the best possible protection for your valuables. Also, safes are very top heavy and when unsecured can be a safey hazard. You must bolt down your safe to validate your break-in warranty.

9. How do I bolt my safe down?
Your safe has pre-drilled anchorning holes in the floor. Remove the plastic floor caps, drill through those holes into the floor and insert anchoring bolts.
10. What do I do if I have forgotten the combination to my safe?
If you have an electronic lock and have forgotten your code, you will have to have your safe drilled open by a locksmith, which could cost you over $500. To prevent this, please keep your combination in a secure location-NOT inside your safe. WE DO NOT STORE YOUR COMBINATION AT THE FACTORY.
If you have a manual lock, we may have your combination on file, however, we neither guarantee it is available nor are we responsible for keeping the information. If available, we can give the factory set combination to you with proof of purchase and identifcation. If you have since changed your combination, a locksmith must be called.

11. I can't get the combination to work on my manual lock.
Click here to review the opening procedures.

12. My safe has external hinges. Are they more vulnerable to an attack than internal hinges?
No. In fact, external hinges are just as, if not more , secure. Your safe has doorbolts on both sides of the door to prevent the door from opening if the hinges are sawed off. Also, in a fire, internal hinged safes are vulnerable to heat transfer as there is a large unprotected area where the hinges are welded to the inside of the body. External hinges help provide you the best fire and theft protection possible.

13. Can my electronic lock be hot-wired by a burglar to gain entry?
U.L. Listed electronic locks are designed to block any attempts at hot-wiring, shorting, and manipulation. The only way to open your lock is with the existing combination.

14. How do I clean my safe?
A clean cloth dampened with water works well. Use a dusting cloth with no lint residue.